Tag Archives: how to listen to audience

“Breadcrumbs: Using Curiosity to Strategically Reach Audiences”

Last week, Robert Scoble declared Tech PR useless.  My response, a light-hearted post to shake off the negative energy, called for change within the PR industry.  Many of you emailed me asking about the future of PR and marketing, so today I wanted to share those thoughts.

Changing Landscape

The founders of our industry, in my opinion, did not intend us to be keepers of the keys and intermediaries, but actual creators and facilitators.  The original press release was not an announcement, but rather a creation of compelling content that editors wanted to print.  They looked for stories to tell and then pitched these to reporters.  And it worked, as long as the mainstream media was in control of the information.

Things have changed.  Today, the Mainstream Media is struggling and the walls are crumbling.  The rise of the Internet has moved content consumption online.  Also, thanks to social media, everyone has the ability to create content themselves.  Translation: The Internet is a REALLY REALLY noisy space.

Information Overload

Technologies like search and RSS feeds make information easily accessible–but they never seem to find *exactly* what you want.  Also, social networks and bookmarking sites have added the human element to finding content, but even that isn’t always enough.  With traditional media, reporters distilled the real world into articles.  Likewise, bloggers take information on the Internet and present what’s good.

With decentralized information filtering, how do we make a significant impact to reach our audience, whether they are bloggers, reporters or consumers?

Curiouser and Curiouser

If I understand Robert and the other Tech bloggers, they are finding information through community and curiosity. They listen to what others in their online peer network (whether Facebook, Friendfeeed, Twitter, RSS Feeds, etc.) are saying/sharing.  They also track and discover products and services the same way consumers do: word of mouth and surfing/searching.

What does this mean for PR and marketing practitioners?

  • The goal is to leave breadcrumbs your audience follows to find you as if by magic
  • To do this, we have to think like our audiences
  • Instead of asking “What do we want our customers to think?”, we have to ask “What are our customers interested in? How can we reach them?” and “What can we teach them?”
  • We no longer create stories, we look for conversation
  • We execute strategy to reach audiences where they share ideas
  • We engage in industry wide discussions with our clients as the moderator

We Are The Music Makers, We Are the Dreamers of the Dream

Instead of just producing viral videos, widgets, blog posts and (gasp) press releases, let’s create content people will want to consume.  Let’s build rabbit holes of discussion that our curious audiences can crawl into.

The ultimate goal: Be known for facilitating stimulating conversation around topics related to our clients/services by creating content our audiences will be interested in.

How do you see the future of PR? How do you inspire curiosity and conversation to energize communities and build awareness?

[This post inspired by a conversation with Tim Dyson, CEO of Next15 (the holding company that owns my firm, Text100) and numerous conversations with Todd Defren and Brian Solis]

Like what you read? Add our RSS feed! [what’s that?]. Or start your morning with socialTNT in your InBox! Or read Chris 24-7 on Twitter!

[The above photo, “Down the Rabbit Hole” by valkyrieh116 on Flickr, used under Creative Commons]

Advertisements

3 Comments

Filed under Future of Media, It's A Conversation, New Media, Public Relations 2.0, Social Media

“3sday’s 3Q’s in 3Min: Paull Young, Young PR Blog”

Like the cold front that rolls in during late Spring, today’s “3sdays 3Q’s in 3Min” is so cool, it’ll make you put your hoodie back on.

Every Thursday, socialTNT channels the spirit of citizen journalism by putting bloggers, reporters, PR pro’s or anyone with something to say about social media in front of the camera for a short, three minute interview. In addition to helping PR peeps pitch these individuals more effectively, the videos are meant to encourage dialog between reporters, PR/communications practitioners and marketers on the future of media.

While at interactive marketing and advertising conference ad:tech, socialTNT had the chance to catch up with fellow PR blogger Paull Young. We’ve enjoyed Paull’s blog, the Young PR Blog, for quite some time and couldn’t wait to hear what he had to say. In today’s interview, Paull gives some advice to graduating communications students entering the workforce, and offers some tips to social media pr and marketers on how best to listen to your audiences.

Paull started off his career doing traditional PR at a Sports PR firm. In December of 2005, Paull started blogging his experiences as a freshly graduated PR professional. Less than a year later, Paull shot to celebrity status in the blogosphere by launching an “Anti-Astroturfing” campaign with Trevor Cook in July 2006. In March 2007, Paull left the big island of Australia for the Big Apple to join Constantin Basturea at social media communications firm Converseon.

As Paull’s career has evolved, so has his blog. No longer just a chronicle of his progression up the PR ranks, it now includes tons of tips, tricks, strategy and case studies. Check out this great post on using Twitter to form a conversation.

Fun Facts About Paull:

Watch as Paull explains the differences he’s encountered moving from traditional PR to strictly social media, gives advice to new PR pros entering the workplace, and shares a secret about listening to your audience.

Vodpod videos no longer available.

How do you track the conversation around your clients? What advice can you give students graduating in May?

If you haven’t done so, please join PROpenMic, Robert French’s social network for communications students. They’d love to hear your insight

No time to watch the video at work? Get “3Q’s in 3Min” free from iTunes and watch it on the go!

Also, don’t miss a post: Drop socialTNT into your RSS reader [what’s that?]. Better yet, subscribe to socialTNT by email!

2 Comments

Filed under 3sdays 3qs In 3 Min, Citizen Reporter, New Media, Public Relations 2.0, Social Media, Video Interview