“3Q’s in 3Min: Geoff Livingston, The Buzz Bin”

It’s May Day, and people all around the world are marching towards better rights for workers. That’s right, people everywhere are chanting for more time on Facebook and the ability to watch “3Q’s in 3Min” at their desks.

Every Thursday, socialTNT channels the spirit of citizen journalism by putting bloggers, reporters, PR pro’s or anyone with something to say about social media in front of the camera for a short, three minute interview. The videos are meant to encourage dialog between PR/communications practitioners, journalists and marketers on the future of media.

Last week while at Web 2.0, we caught up with Geoff Livingston from the Buzz Bin. From media relations to branding and online marketing, Geoff’s fifteen-year career has covered the full gamut of communications. Geoff’s blog is a must-read for anyone pursuing new media marketing and PR, and his book, “Now is Gone” should be required reading for marketing executives. In today’s “3Q’s in 3Min,” Geoff breaks out his crystal ball to look into the future of marketing and PR, and gives some practical advice on strategy.

In the age of new media, the same principles for marketing and PR strategies remain, it’s just the tools that have changed. Instead of trying to force the strategy to fit the tools (blog, twitter, video, etc), Geoff reminds us that it’s important to choose the tools that best work with the strategy we implement.

One of the first steps to developing any strategy is knowing your audience. With social media we have more chances to form conversations and relationships with our audience. Geoff stresses that we have to meet them on their turf, using the tools and platforms they use. It’s part of Geoff’s theory of learning to “think liquid”–move with the community without getting hung up on one particular tool.

In the video below (probably sTNT’s most raw video to date), Geoff postulates the future of communications and the steady march towards humanization of marketing. Oh, and he’s tired of talking about blogs.

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So how do you perceive the future of PR and marketing? Is it more humanized? Let us know in the comments!

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[The above photo, “You Da Man” by CC Chapman used under Creative Commons]

“Killing the Buddha: PR 2.0 and Social Media Marketing Nirvana”

“Embrace nothing:
If you meet the Buddha, kill the Buddha.
If you meet your father, kill your father.
Only live your life as it is,
Not bound to anything.”

–Buddha Shakyamuni

Blogs. Twitter. Facebook. Tumblr. What do they have in common? They’re all amazing tools for increasing communications and strengthening connections. Nothing more.

Sometimes communities get so distracted by the messenger that they forget the message. Yes even we purveyors of messaging in the PR and marketing trades are fallible to shiny things. Taking some queues from the Buddhist philosophy, let’s take a step back and make sure we are all on the same page.

As Brian Solis discusses in this post, PR 2.0 is the evolution of public relations. At its fundamental root, public relations and marketing in the new media era is about building relationships. The tools and technology come secondary.

According to my “Effective Public Relations” text book, “Public relations is the management function that establishes and maintains mutually beneficial relationships between an organization and the publics on whoms its success or failure depends.”

Let’s compare that with Brian’s definition of PR 2.0:

PR 2.0 is the understanding and practice that communications is a two-way process and incorporates the tools, principles, strategies, and philosophies for reaching, engaging, guiding, influencing, and helping people directly in addition to the traditional cycle of PR influence.

Public relations has always been about building relationships. At one point, the press release was an effective way to reach target audiences. Then it moved to broadcast and print, both one-sided forms of communication. Now, the public has the tools to write the news and create the content.

The once silent masses now have a voice, and that voice is found on social networks, blogs, and forums. That voice is in the form of audio, video and text. That voice has the potential to spread ideas rapidly and more effectively than ever before. Instead of talking at an audience, public relations and marketing now have to engage and build a relationship with that voice and all its praise or critcism.

PR 2.0 is about listening, knowing your audience, what they talk about, how they communicate and meeting them on their court. It’s not about using Twitter cause company XYZ is, it’s about finding the best way to interact with and engage your audience and those talking about your brand. It’s about figuring out the best way to ignite those communities into rapid discussion about your brand. That’s the philosophy; the tools come secondary.

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[The above photo, “Thailand – Ayuthaya 5 – Buddha head” by mckaysavage on flickr, is used under Creative Commons]

“3sday’s 3Q’s in 3 Min: Chris Heuer, The Conversation Group”

Like the cold winter wind, today’s biting “3sday’s 3Q’s in 3 Min” will chill your bones!

Every Thursday, socialTNT channels the spirit of citizen journalism by putting bloggers, reporters, PR pro’s or anyone with something to say about social media in front of the camera for a short, three minute interview. The videos are meant to encourage dialog between PR/communications practitioners and marketers on the future of media.

This week, socialTNT met up with Chris Heuer, partner at social media communications firm The Conversation Group. He’s also an executive and cofounder of the Social Media Club. In today’s episode, Chris tells us his definition of social media and proclaims that PR is dead.

When Chris and I met, we started talking about his book, a discussion of social media tools for internal communications. He enjoyes bouncing ideas off of people to spawn creativity. He also prefers working in collaborative, Socratic environments, so it’s not surprising that Chris cofounded the Social Media Club as a venue to share ideas about emerging media. This manifested itself throughout out our conversation; every time one of us would say something clever, he’d jot down notes in a a Moleskine notebook, potential ideas for the book. After a few minutes, our chat diverged away from his book and into a discussion of social networking, disposable attention, and brands.

As Brand managers everywhere try to stifle social media and maintain a uniform brand image, Chris promotes opening up. Instead of silencing employees, companies have to let go. To maintain, companies have to trust and educate their employees. To support his theory, Chris broke out a power point slide with a quote from Thomas Jefferson:

“I know of no safe repository of the ultimate power of society but
people. And if we think them not enlightened enough, the remedy is not
to take the power from them, but to inform them by education.”

Fun Facts About Chris

• Once taught Interactive Advertising at the Miami Ad School
• Has a Virtual Assistant outside the country
• Does not have or use an RSS reader
• Is a hit-and-run Twitterer
• In July 2007, married Kristie Wells, VP of Customer Advocacy at Joyent, the company that used to host Twitter
• Prefers in-person, real world communication over its online counterparts, but you can still find him on Facebook and LinkedIn

Ever wonder exactly what social media is? Chris’s succinct definition is not to be messed. He also explains what changes Public Relations and Marketing will need to make in order to stay alive. Check it out:

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Wow. A lot to chew on. Is PR dead? Has social media killed it? What do you think PR will need to do to evolve? Is Schizophrenic Branding a problem? How do marketers deal with multiple voices coming out of their company? Let us know in the comments.

Quick Note: Today marks the first day socialTNT’s “3Q’s in 3Min” is available for download on iTunes. Yup, that’s right: Now you can view our video interviews with today’s top reporters and social media experts anywhere you want. Watch us on the train, at the gym or even at the break room of your stodgy PR or marketing firm. The last seven episodes are currently available in high-quality video, with the full library coming soon. Oh, and it’s all available to you for FREE! 🙂

Also, don’t miss a post: Please add socialTNT to your RSS reader [what’s that?]. Better yet, subscribe to socialTNT by email!

[The above photo, “Utterz Meetup House of Shields – Chris Heuer” by Brian Solis, is used under Creative Commons]

“3sday’s 3Q’s in 3 Min: Jon Ray, Suited Productions”

Like a marshmallow in a cup of hot cocoa, today’s “3sday’s 3Q’s in 3 Min” is guaranteed to sweeten up your cold winter’s day.

Every Thursday, socialTNT channels the spirit of citizen journalism by putting bloggers, reporters, PR pro’s or anyone with something to say about social media in front of the camera for a short, three minute interview. The videos are meant to encourage dialog between PR/communications practitioners and marketers on the future of media.

While on vacation in Austin, socialTNT was able to catch up with Twitter friend and Social Media Marketing Consultant, Jon Ray. Today, Jon tells us what it is a Social Media Consultant does and also what to look for when choosing a live videocasting host.

At the ripe age of 23, Jon is founder of Suited Productions, a media production and marketing firm. The company, founded in 2005, originally started off as an HD video production company for television and music video. Jon’s move into social networking campaigns began in the early days of MySpace, when a real estate company asked him to figure out ways to attract a younger crowd to the near-campus district. Jon set up a renter community to help calm parents’ and young renters’ fears, while also generating leads for the real estate firm.

Since then, Jon’s main focus is helping brands integrate their ad campaigns and marketing goals into social media campaigns that create a conversation. His biggest success so far has been the Toyota Line of Scrimmage to introduce high school students to Toyota. The series involved reporting on and broadcasting high school football games from the back of a Toyota Tundra. Not surprising, Jon has been hired as a consultant for ad agency Saatchi & Saatchi.

Jon’s approach to social media is very hands-on and experiential. He’s not just satisfied with reading about the various tools and strategies, he has to test the technology and see what works. You can find him on Twitter, Flickr, MySpace, LinkedIn, and Facebook. Right now, Jon is testing transparency while trying out various lifecasting and video casting platforms.

[For an archived video of Jon’s lifecast from our interview and warm-up, click here. Watch as we talk about Apple’s lack of social media strategy and other geek stuff.]

See the results of Jon’s trials to find out which videocasting platform Jon prefers and listen to him say sooth on upcoming social media marketing and advertising trends for 2008!

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Are you as much a video fan as Jon and I are? Or do you think live video is just another fad?

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[The above photo, “Jon Ray is the Future,” used by permission from Jon Ray]

“Future View”

“The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn.”

—Alvin Toffler

This week has really been crazy. Exciting developments with my clients and in my personal life, coupled with big tech news this week, have me reflecting on the past year and thinking about the future.

The last ten months have really brought some incredible advances in technology. It feels like we are on the crest of a new boom. With all of the changes occurring around us at such a fast pace, one of the most important skills is adaptability. For some companies, it’s easy to stay in the comfort of “what’s always worked” and ignore the world changing around them. However, the companies or individuals quick to learn how best to utilize innovation will ensure a smooth transition and come out on top. Are you ready?

Where on the above chart (courtesy of Satir Institute of the Southeast) do you think PR is now? Marketing? The Internet?

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